Enhancing Healthcare Data Exchange: A Success Story

In the rapidly evolving landscape of healthcare, maintaining seamless and secure access to patient data is paramount. Our client, a top-tier regional health information network, faced the daunting challenge of expanding its network capabilities while ensuring robust identity and access management (IAM). The legacy IAM system was no longer sufficient to handle the growing demands and security requirements, prompting the client to seek a more scalable and flexible solution.

Identifying the Optimal Solution

After a comprehensive evaluation of multiple IAM providers, the client selected Ping Identity's Identity Platform, with Identity Fusion as the expert system integrator to implement the solution. This decision was driven by Ping Identity's superior platform capabilities and Identity Fusion’s specialized expertise in the healthcare sector.

Project Overview and Challenges

Previously reliant on a legacy IAM solution, the client encountered limitations in scalability and security. The legacy system could not meet current security standards or support the increasing number of users. The need for a flexible platform capable of integrating new services and features became evident.

Identity Fusion faced significant challenges in migrating from the legacy system without disrupting operational systems. The project required a seamless transition, minimizing downtime and ensuring continuous support for healthcare providers and plans.

Implementation and Results

Identity Fusion’s extensive experience in healthcare IAM systems enabled a successful migration to the Ping Identity platform within an impressive eight-month timeframe. This rapid deployment was crucial in avoiding operational disruptions and maintaining service continuity.

The collaboration yielded remarkable outcomes, significantly enhancing the client’s scalability, flexibility, and operational efficiency. Key achievements included:

• Scalability: The new IAM system supports over 100,000 daily logins and 50 million annual transactions, connecting healthcare providers to patients’ healthcare plans efficiently.
• Operational Efficiency: Automation of manual processes, such as registration and access requests, reduced friction and enhanced user satisfaction. This streamlining allowed the client to reallocate resources to other digital transformation tasks.
• Cost Reduction: The streamlined IAM system minimized support costs and improved responsiveness, safeguarding sensitive healthcare data while ensuring regulatory compliance.

Transformative Impact

This implementation exemplifies the transformative power of strategic IAM solutions in enhancing healthcare operations and securing sensitive data. By leveraging the expertise of Identity Fusion and the capabilities of Ping Identity's platform, healthcare providers can achieve remarkable efficiency and security in their operations.

Click here to read the full use case behind this transformative effort.